Privacy Policy

This Privacy Policy describes how TIZYY (“we”, “us”, or “our”) collects, uses, stores, and protects personal data when you use our website, applications, and WhatsApp Business platform services (collectively, the “Services”). This page is maintained by TIZYY to answer common privacy questions about the TIZYY platform.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

We collect information necessary to provide and improve the Services, including:

• Account information: name, email address, phone number, company name, website, industry, timezone, and other details you provide during registration or profile setup.
• Business profile data: WhatsApp Business display name, profile picture, address, business description, and category information you choose to sync through Meta’s Cloud API.
• Contact and conversation data: phone numbers, contact names, message content, opt-in status, tags, and conversation metadata processed through your connected WhatsApp Business Account.
• Usage and analytics data: log data, IP address, device type, browser type, pages visited, and feature usage statistics.
• Payment information: billing details managed by our payment processors; we do not store full credit card numbers on our servers.

We use the information we collect to:

• Provide, operate, and maintain the TIZYY platform and its features.
• Send, receive, and manage WhatsApp messages on your behalf through the Meta Cloud API.
• Authenticate users, secure accounts, and prevent fraud or abuse.
• Process payments, subscriptions, and billing-related communications.
• Analyze usage and improve product performance, reliability, and user experience.
• Communicate with you about service updates, support requests, and marketing (where permitted).
• Comply with legal obligations and enforce our Terms of Service.

We process personal data based on one or more of the following legal grounds: (1) performance of a contract with you; (2) your consent, where explicitly provided; (3) compliance with legal obligations; and (4) our legitimate interests in operating, securing, and improving the Services, provided those interests are not overridden by your rights.

We do not sell personal data. We share data only with trusted service providers and partners necessary to deliver the Services, including:

• Meta Platforms, Inc.: to send and receive messages via the WhatsApp Business Platform, subject to Meta’s Business Tools Terms and WhatsApp Business Terms of Service.
• Cloud infrastructure and database providers: to host, store, and secure platform data.
• Payment processors: to handle billing and subscription transactions.
• Analytics and communication tools: to understand usage and respond to support requests.

All subprocessors are contractually bound to use data only for the purpose of providing services to us and to maintain appropriate security measures.

We implement technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, role-based permissions, and regular security reviews. However, no online service can guarantee absolute security.

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. When you delete your account, or when data is no longer needed, we will delete or anonymize it within a reasonable timeframe, except where retention is required for legal, security, or billing purposes.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, or to object to certain processing. To exercise your rights, contact us using the information below. We will respond within the timeframe required by applicable law.

We use cookies and similar technologies to operate the Services, remember preferences, and analyze usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Services.

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date and, for material changes, notify you through the Services or by email. Continued use of the Services after changes are posted constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: