Click to WhatsApp Ads: Cheapest Qualified Leads in India
How CTWA campaigns work, welcome message design, qualification flows, attribution and realistic benchmarks for Indian advertisers.
Click to WhatsApp Ads (CTWA) send Facebook and Instagram traffic straight into a chat instead of a landing page. For considered purchases — real estate, education, healthcare, B2B — they routinely beat form-fill campaigns on cost per qualified lead.
Why they work
- No form friction: one tap opens a chat with a pre-filled message.
- You capture a verified, reachable phone number automatically.
- Conversations that start from an ad open a free 24-hour messaging window.
- You can qualify in the same conversation instead of calling back hours later.
Campaign setup
- Objective: Engagement or Sales, destination WhatsApp.
- Connect the WABA-linked number to the Page.
- Write a pre-filled message that segments intent: "Hi, I want details about the 2BHK in Wakad."
- Creative: show the product and state the next step ("Chat for price list").
The first 60 seconds decide everything
Your automated welcome should do three things in one message: acknowledge, qualify, and set expectations.
"Thanks for reaching out! To share the right options, are you looking for: 2BHK · 3BHK · Commercial"
Follow with at most two more qualifying questions (budget, timeline), then hand to a human with the answers attached.
Attribution
Capture the ad referral payload that arrives with the first message — it contains the source ad and headline. Store it on the contact so you can report cost per lead and cost per closed deal per creative, not just per campaign.
Benchmarks and what to fix
- Low chat starts → creative or pre-filled message problem.
- High chat starts, low replies to question one → your welcome message is too long or asks for too much.
- Good qualification, poor closing → response time. Measure first human response in minutes; under five is the target.
Budget discipline
Start with a small daily budget across three creatives and one welcome flow. Change one variable a week. CTWA punishes broad targeting less than form ads do, but it punishes slow follow-up far more.
Put this into practice with TIZYY
Official Meta Cloud API, template builder, campaigns, flow automation and a shared team inbox — live in minutes.